Insurance adjusters are critical in managing complex and often emotionally charged claims. Whether dealing with the aftermath of a crime scene, an unattended death, a hoarding situation, or a hazardous spill, they must ensure that affected properties are cleaned and restored efficiently while adhering to strict safety and regulatory standards.
Selecting the right biohazard cleanup partner is not just about hiring a cleaning company—it’s about finding a professional team that understands the urgency, documentation requirements, and legal considerations associated with biohazard remediation.
Not all biohazard cleanup companies operate at the same expertise, professionalism, or compliance level. A qualified partner helps streamline the claims process, minimizes liability risks, and ensures that all cleanup efforts meet health and environmental regulations.
These questions will ensure you’re working with a reliable, certified, and experienced team that handles sensitive cases with care and efficiency.
Biohazard cleanup is not the same as standard cleaning. It involves exposure to potentially infectious materials, including blood, bodily fluids, drug residues, and hazardous waste.
If not handled properly, biohazard contaminants can pose serious health risks to residents, property owners, and even the cleanup crew. Improper handling or disposal can also lead to legal and regulatory consequences for insurance companies and property owners.
Working with an untrained or uncertified company increases the risk of cross-contamination, liability issues, and non-compliance penalties.
When selecting a biohazard cleanup company, insurance adjusters should verify that the team is properly trained and certified in handling hazardous materials. Key certifications and qualifications to look for include:
Insurance adjusters should ask for proof of certification and ongoing training to ensure that cleanup technicians remain current with the latest safety protocols and best practices.
At Bio-One, we take training and compliance seriously. Our technicians undergo rigorous certification programs, including:
By choosing Bio-One, insurance adjusters can be confident that they are working with a trusted, fully certified biohazard cleanup team that prioritizes safety, compliance, and professionalism in every job.
Insurance adjusters are responsible for processing claims quickly and efficiently while ensuring all services are necessary, properly documented, and within policy guidelines. A biohazard cleanup company unfamiliar with the insurance claims process can create unnecessary delays, incomplete paperwork, or billing discrepancies, complicating the adjuster’s job.
By working with a cleanup partner experienced in insurance documentation, direct billing, and industry regulations, adjusters can ensure a smoother claims process and reduce stress for all parties involved.
Insurance adjusters should verify that the biohazard cleanup company they work with has direct experience handling insurance claims, including:
At Bio-One, we work closely with insurance adjusters to streamline the claims process and reduce administrative burdens. Our experience in handling biohazard-related insurance claims allows us to provide:
By partnering with Bio-One, insurance adjusters gain a trusted, experienced biohazard remediation partner who understands the importance of documentation, efficiency, and compliance in claims.
In biohazard situations, time is critical. Whether dealing with an unattended death, a crime scene, a hoarding situation, or a sewage backup, the longer biohazardous materials remain on-site, the greater the risk to health, safety, and property integrity.
For insurance adjusters, a fast-acting cleanup partner reduces claim complexity, limits secondary damage, and helps clients return to normalcy faster.
When choosing a biohazard cleanup company, insurance adjusters should ensure they provide:
At Bio-One, we understand that biohazard emergencies require immediate action. That’s why we offer:
By choosing Bio-One, insurance adjusters can trust that their clients will receive immediate, expert care, minimizing further damage and ensuring claims are handled quickly and efficiently.
Biohazardous materials—including blood, bodily fluids, infectious waste, and contaminated materials—cannot be treated like regular trash. Improper handling, transport, or disposal of these substances can result in:
For insurance adjusters, working with a biohazard cleanup company that follows proper disposal procedures ensures compliance, prevents liability risks, and protects all parties involved.
When vetting a biohazard cleanup company, insurance adjusters should confirm that the company:
At Bio-One, safety and compliance are our top priorities. We strictly follow all federal, state, and local biohazard disposal regulations, ensuring that every job is handled with the utmost care.
By choosing Bio-One, insurance adjusters can trust that biohazardous materials will be handled safely, legally, and efficiently, reducing liability risks and ensuring a fully restored environment.
Biohazard cleanup is more than just a technical job—it often involves deeply emotional and traumatic situations. Whether responding to a crime scene, an unattended death, a suicide, or a hoarding situation, cleanup crews are often working in the homes and businesses of individuals who are grieving, in distress, or facing significant hardship.
For insurance adjusters, choosing a compassionate, professional, and discreet biohazard cleanup partner ensures that affected individuals receive support during a difficult time while protecting the property owner's or business's reputation.
When selecting a biohazard cleanup company, insurance adjusters should ensure that the team demonstrates:
At Bio-One, we understand that our work goes beyond cleaning—it’s about helping people during some of the most challenging moments of their lives. We approach every job with compassion, discretion, and professionalism to support those affected.
By partnering with Bio-One, insurance adjusters can ensure clients receive expert biohazard cleanup services with the care and respect they deserve, providing peace of mind during an incredibly challenging time.
Biohazard cleanup often involves more than simply removing hazardous materials. Some cases—hoarding situations, crime scenes, trauma events, and severe property neglect—require a full range of remediation services to restore a property to a livable or business-ready condition.
Working with a full-service remediation company simplifies the claims process for insurance adjusters. It reduces the need for multiple vendors and ensures that the property is completely restored in a coordinated effort.
When selecting a biohazard cleanup company, insurance adjusters should seek a partner that offers a comprehensive suite of services, including:
At Bio-One, we provide end-to-end remediation services, ensuring that properties are cleaned and restored to a safe and habitable condition.
By partnering with Bio-One, insurance adjusters can streamline claims by working with a single, trusted provider that offers both biohazard removal and complete property remediation. This ensures clients receive the most thorough and professional service possible.
Selecting the right biohazard cleanup partner ensures a smooth and efficient claims process. Insurance adjusters must navigate complex cases involving health risks, regulatory requirements, and emotional sensitivities, so working with a qualified and experienced remediation team is essential.
By carefully vetting biohazard cleanup companies with key questions—about certifications, insurance expertise, emergency response times, regulatory compliance, discretion, and additional services—adjusters can avoid delays, compliance issues, and costly mistakes.
A trusted biohazard remediation partner doesn’t just clean up hazardous materials; they streamline documentation, reduce liabilities, and provide both adjusters and property owners peace of mind.
At Bio-One, we check all the boxes—offering:
By partnering with Bio-One, insurance adjusters gain a dependable ally who understands biohazard claims' urgency, complexity, and sensitivity. Our experience, responsiveness, and commitment to excellence make us the preferred choice for insurance professionals nationwide.
A qualified biohazard cleanup team should have certifications in Bloodborne Pathogens Training, Hazardous Materials Handling, OSHA Compliance, and adherence to EPA and state disposal regulations. These certifications ensure they follow safety protocols and legal requirements.
Yes, Bio-One has extensive experience working with insurance adjusters. We provide thorough documentation, itemized invoices, and direct insurance billing to streamline the claims process and reduce the administrative burden.
Bio-One offers 24/7 emergency response and can dispatch trained technicians within hours to prevent further contamination, reduce health risks, and ensure a rapid cleanup process.
Working with an untrained or uncertified company can lead to improper decontamination, cross-contamination risks, legal and regulatory penalties, and increased liability for insurance adjusters and property owners.
We strictly follow OSHA, EPA, and state regulations, working with licensed medical waste disposal facilities to safely transport and dispose of biohazardous materials.
Bio-One provides hoarding cleanup, odor removal, sewage and water damage remediation, crime scene decontamination, trauma cleanup, and infectious disease disinfection.
Our team arrives in unmarked vehicles, follows trauma-informed training, and communicates with sensitivity and respect. We prioritize privacy and work discreetly to minimize further distress for those affected.
Adjusters should verify certifications, check for experience in handling insurance claims, confirm emergency response capabilities, review compliance with disposal regulations, and assess the company’s reputation for professionalism and discretion.
The roots of crime- and trauma-scene cleaning companies can be traced to the 1990s, and at that time only a dozen or so companies existed. The industry was widely unregulated and awareness of contamination risks were relatively non-existant.
"I was young and dumb and saw something you only see in movies, so I quickly shut the door, took a deep breath, sat on the couch with the widow and told everyone else to get her out of here and take her to lunch, and we’ll clean this up for her," said Nick-Anthony Zamucen, Founder of Bio-One Inc. "We were just trying to help a lady in her greatest time of need, and that’s for me how I got into the crime scene and cleaning business." Read Nick's story in Franchise Times.
Today, there are hundreds of companies that advertise crime and trauma scene cleaning, and a simple Google search may prove overwhelming when you're experiencing one of the most traumatic moments in your life. To help, we've listed pre-qualifying questions to ask before choosing a crime and trauma scene company.
Questions to Ask Before Hiring a Crime and Trauma Scene Cleaner
There are a number of key questions to ask crime and trauma scene cleaning technicians or business owners to properly root out which one is best for your goals and circumstances.
Last but certainly most important, make sure the business you speak with shows care and compassion for your situation. They should want to do everything possible to support you and your loved ones.
If you are searching for a crime and trauma scene cleaner, Bio-One is here for you. All of our offices adhere to our business motto Help First, Business Second and are available 24/7. Click here to search for a Bio-One team near you.
Bio-One teams across the U.S. answer calls to help their communities and remediate a variety of scenes. In our new blog series, we'd like to bring you into the Bio-One world by sharing stories of the unique and important work we do for local communities.
Here is Week 7 of our Bio-One Weekly Wrap-Up.
Thank You to the Thin Gold Line
The second week of April is a time to celebrate and thank telecommunications professionals who dedicate their lives to serving the public. Often called the thin gold line, 911 dispatchers are true heroes behind the scenes.
Coast to coast, Bio-One teams found fun and unique ways to recognize the Thin Gold Line.
Bio-One Helps Homeless Man with Vehicle Clean Up
This week, News San Diego reported "Homeless man's story inspires San Diego mom to enlist community's help", featuring Rene Flohr and Nicki Chipp-Flohr, owners of Bio-One. The Bio-One duo spotted a NextDoor post asking for anyone who could help 79 year-old, Les, who had been living out of his vehicle and was recently diagnosed with skin cancer. His vehicle was floor to ceiling full of items, and Bio-One was ready to help clean and disinfect the vehicle so it could be sold or donated.
In a message to Bio-One owners, Nicki said, "I am very proud of what we are doing to help someone. I thought you’d all appreciate it, since we live the Bio-One motto of #helpfirstbusinesssecond." We couldn't agree more!
Read the entire story on News San Diego.
A "Week in the Life" at Bio-One
The Bio-One team in Tuscon, AZ had a busy week with work ranging from COVID-19 disinfections, mold remediations, bird dropping clean up, medical waste disposal, suicide remediation, and more.
If you've ever wondered what it takes to be a crime and trauma scene cleaner, we recommend read through the Tuscon team's Weekly Wrap-Up!
Bio-One teams across the U.S. answer calls to help their communities and remediate a variety of scenes. In our new blog series, we'd like to bring you into the Bio-One world by sharing stories of the unique and important work we do for local communities.
Here is Week 6 of our Bio-One Weekly Wrap-Up.
Cherokee County Biohazard Remediation
Lives in the Atlanta area were forever altered on Tuesday, March 16, 2021 after a shooting spree at three metro Atlanta spas left eight people, including six Asian women, dead within the span of 45 minutes.
Our hearts and sympathies are with everyone impacted by this tragedy.
Two weeks after the tragic events in Atlanta took place, Bio-One answered the call to remediate the spa in Cherokee County. Led by Michele O'Brien and Rebecca Phillips, the Bio-One team provided a quick response and thorough decontamination. Read more in our recent blog post.
Tragedy in Rock Hill, South Carolina
As details from the tragedy in Rock Hill, South Carolina unfold, one Bio-One team paid special tribute to the victims, first responders and other local law enforcement officials. Bio-One owners, John and Jen Symons, live in Rock Hill and experienced the police response first-hand. "It's a tight-knit community. We just can't believe it," said Jen Symons.
Their team is currently in communication with local law enforcement, and activity supporting neighbors through this difficult time.
COVID-19 Disinfection at Dojo
This week, we're spotlighting the Atlantic City team where they are regularly disinfecting Ganguly's Mixed Martial Arts. According to Bio-One owner, Victor Russomanno, "We are contracted with a local martial arts studio to disinfect them weekly. In addition to their in-house protocol, we use an electrostatic sprayer to ensure maximum coverage and protection, to ensure those who are training are staying safe through our efforts."
Across the United States, Bio-One teams actively disinfect local businesses, government buildings, and residents in the fight against coronavirus. Learn more about our COVID-19 disinfection process.
Bio-One teams across the U.S. answer calls to help their communities and remediate a variety of scenes. In our new blog series, we'd like to bring you into the Bio-One world by sharing stories of the unique and important work we do for local communities.
Here is Week 5 of our Bio-One Weekly Wrap-Up.
Chocolate Spill Makes for a Sweet Cleanup
In Scranton on March 25, Juan and Nicole Morales received a call for a "chocolate" cleanup. Assuming this was code for a sewage back-up, they rushed to scene to find a different situation entirely. Approximately 100 gallons of milk chocolate had spilled, covering asphalt outside a local business.
This is certainly the sweetest smelling job a Bio-One office has ever taken, but Nicole clarified, "That smell was nice for the first few minutes but at the end I felt sick. Good thing we had an awesome team that pushed through and got this done!"
After scraping the chocolate with a forklift and pressure washing the area, the Bio-One team received a five-star review. Well done!
Behind the Scenes with Citizen's Academy
Many Bio-One owners sign up for their local Citizen's Police Academy to acquaint themselves with the activities of their local police department. This week, Bio-One owner, Ginger Akemon, in Jacksonville, FL earned her Citizen's Police Academy certificate from the Clay County Sheriff's Office.
"Definitely a learning process. Each County has their own, my goal is to go to each county's classes. This was 10 weeks long and over an hour drive each way, but well worth it, " said Ginger.
Hoarding Transformation in Long Beach
In Long Beach, the Bio-One team has been working hard on several hoarding projects. These before and after pictures show the detail and expertise our teams bring to each job.
If selling or buying a home is in your future, you're likely well versed the entire process, from the initial offer to closing. But are you aware that disclosing a death in the home may be required? The rules vary by state. Here's what you need to know.
Property Disclosure Documents
No matter how perfect a house looks on the outside, there is often property information a buyer needs to disclose before the sale can go through. Property disclosure documents reveal known structural issues, neighborhood nuisances, hazards, HOA details, water damage, notable repairs made to the home and death in the home.
Rules for reporting a death in the home vary by state, and variations in rules may include:
To be more specific, here are three death disclosure examples as stated from experts or articles based in Texas, New Jersey, and California:
For a state by state guide on disclosure laws we recommend visiting this resource on Nolo.com.
How to Search Property Records
If you'd like to do your own sleuthing and search property records, look no further than DiedInHouse.com. Founded in 2013, this website promises to instantly search millions of records to determine if a death has occurred at any valid U.S. address.
In a 2015 interview with Forbes.com, founder Roy Condrey stated, "I went online to find a ‘Carfax’ of sorts for deaths in homes and I didn’t find anything, but I did find pages and pages of people asking if there’s a way to find out if their house is haunted."
The service isn't free, though. Once you enter an address, you're prompted to pay a minimum of $11.99 for a single search. The report will, however, provide a number of property records including meth labs, fire, death, and registered sex offender information.
Remediating After a Death in a Home
If a death recently occurred in the home you're hoping to purchase, there may have been biohazards from bloodborne pathogens that required remediation. Consider asking the seller how the death was remediated to ensure proper steps were taken. Remediation processes may vary depending on the location of the death, how the death occurred, types of flooring, and if the death was undiscovered for days or weeks.
Bio-One technicians are trained and equipped to properly disinfect biohazards from bloodborne pathogens, and we ensure safe biohazard material handling and disposal. Once the entire area is cleaned of blood and body fluids, we also help property owners restore the location to its pre-incident state.
If you are selling a home and need a biohazard remediated or want to ensure remediation was done correctly, give Bio-One a call. Our experts not only contain and disinfect the dangerous biological materials, we carry out our work in a caring and private manner. Find a Bio-One team near you.
Bio-One teams across the U.S. answer calls to help their communities and remediate a variety of scenes. In our new blog series, we'd like to bring you into the Bio-One world by sharing stories of the unique and important work we do for local communities.
Here is Week 4 of our Bio-One Weekly Wrap-Up.
New Start for New Haven Veteran
In New Haven County, Bio-One and Junkluggers answered the call to help a veteran and his disabled wife. The couple were overwhelmed with a hoarded home and much of their furniture would need to be disposed due to biohazardous conditions. With Bio-One's Help First, Business Second motto in mind, Bio-One owner, Matthew Hill, teamed up with Junkluggers to re-furnish the home with gently used furniture at no cost to the client.
“Anytime we can give a little more to our clients, we always seize the opportunity,” said Hill. “Junkluggers has been an awesome organization with a great mission that fits nicely into what we are trying to accomplish.”
#HelpFirst for Heart-Breaking Scene
In South Carolina, Bio-One owner, Kris Elliott, was called to disinfect and clean a heart-breaking trauma scene. After hearing the family's story, he generously decided not to request payment for his services and shared their GoFundMe page on Facebook. As of March 20, Bio-One offices in North Carolina and South Carolina have contributed just under half of the total donations. This is #helpfirst at it's finest.
If you'd like to learn more about the family and donate, please visit their GoFundMe page.
Poker Run Supports Law Enforcement
Supporting local law enforcement is a 24/7 activity at Bio-One! In Tuscon, AZ, the Bio-One team participated in the South Arizona Law Enforcement Foundation (SALEF) poker run. SALEF collaborates with law enforcement to understand their greatest needs, and work with businesses in the community to raise money by presenting community events and submitting for grants.
Looks like they were gifted a beautiful day for cards, corn hole, and backing the blue.
Bio-One teams across the U.S. answer calls to help their communities and remediate a variety of scenes. In our new blog series, we'd like to bring you into the Bio-One world by sharing stories of the unique and important work we do for local communities.
Here is Week 3 of our Bio-One Weekly Wrap-Up.
Five 30 Yard Dumpsters
The team in Pensacola has been working non-stop on a two story home that required Bio-One hoarding services. Over the course of five days, they filled five 30 yard dumpsters, and found multiple antique pieces, photographs, sentimental items and cash that was promptly turned over to the client.
Look through the transformation photos on their Facebook page!
Backing the Blue in Omaha
The Bio-One team in Omaha dropped off bagels at the Omaha Police Department just before roll call, and Vanessa Urbach, the civilian crime and prevention specialist, tweeted a "Thank You" with shoutouts to Bio-One. Joining the conversation was our own Bio-One Twitter handle, Deputy Chief Ken Kanger, host of the What's Up Omaha Podcast, and a number of other officers in the department.
Kudos to the Omaha team for backing the blue!
Safety First
Before Bio-One teams can help first, we have to ensure safety for every technician on the job site. This week, Bio-One owners took part in conversations about safety. Topics ranged from preventing common injuries on the job to attending OSHA training with Bob Easter. Jared Lafferty, Bio-One owner in Gwinnett County, even took the conversation to Twitter and featured safety protocols his team uses while on the job.
We couldn't be prouder of our teams for putting safety first!
Bio-One teams across the U.S. answer calls to help their communities and remediate a variety of scenes. In our new blog series, we'd like to bring you into the Bio-One world by sharing stories of the unique and important work we do for local communities.
Here is Week 2 of our Bio-One Weekly Wrap-Up.
14,000 lbs of Clothing Removed from Hoarded Home
In Indiana, the Marion County team remediated over 30+ years of hoarded clothes in a home. The team calculated that approximately 14,000 lbs of clothing were removed.
Bio-One’s teams know that every job represents a unique experience for our customers, who may have difficulty parting with deeply personal items that can range from clothing, video tapes, trash, and even animals.
Read our recent blog post answering common questions about animal hoarding.
We work with all of our clients in a step-by-step process that instills trust while properly ridding the space of items that can prove harmful. Learn more about Bio-One's hoarding services.
Bio-One Welcomes Two New Offices in Wisconsin
Two Bio-One offices launched in Wisconsin this week, and we are very excited to welcome Angela, David, Andrew, and Viktoriya to the Bio-One family. Learn about these amazing teams below!
Madison, WI
Angela Welbes and David Levin are the owners of Bio-One of Madison. Both were born and raised in the midwest, and they met in 2015 while they were both living in Wisconsin. Their blended family consists of 3 daughters and a son. The COVID pandemic provided a personal reset that enabled an opportunity to join the growing Bio-One family and the ability to help the surrounding communities of Madison. They are excited to start this new venture together.
Milwaukee, WI
Andrew and Viktoriya Gonzales are the owners of Bio-One of Milwaukee. Andrew spent the last 24 years in the banking industry, in addition to serving on boards and committees for several Non-Profits, such as NAMI, Madison Development Corp and United Way. Viktoriya originally came to Wisconsin 16 years ago to further her education and loved it so much, she decided to stay. She has spent the last 12 years in telecommunications and management. Both have a passion for giving back to their community and have a drive to help those in the Milwaukee and surrounding area who are in need.
COVID-19 Disinfections Help Seniors in Charlotte, NC
This week, the Bio-One team in Charlotte, NC announced the renewal of a COVID-19 disinfection partnership with the Mecklenburg County Department of Social Services. This unique #HelpfFrst service offers free disinfections to seniors, 60 years of age or older. See their Facebook post below to learn more.
If you or someone you know may be considering suicide, contact the National Suicide Prevention Lifeline at 1-800-273-8255 (en español: 1-888-628-9454; deaf and hard of hearing: dial 711, then 1-800-273-8255) or the Crisis Text Line by texting HOME to 741741.
According to the American Psychiatric Association, suicide is the 10th leading cause of death in the United States and the second leading cause of death (after accidents) for people aged 10 to 34. And according the CDC, published reports from 2020 suggest that the pandemic has had a negative effect on children’s mental health.
“Beginning in April 2020, the proportion of children’s mental health–related ED visits among all pediatric ED visits increased and remained elevated through October. Compared with 2019, the proportion of mental health–related visits for children aged 5–11 and 12–17 years increased approximately 24%. and 31%, respectively.”
Researchers have yet to link recent suicides to the pandemic since 2020 suicide data is not yet available. But on the ground, there's growing concern.
The February 2021 NPR article “Child Psychiatrists Warn That The Pandemic May Be Driving Up Kids' Suicide Risk” explores possible correlation. Takeaways include:
For ways to help kids at risk, NPR encourages readers to read Part 2 of their story, “Make Space, Listen, Offer Hope: How To Help A Child At Risk Of Suicide”.
Suicide Prevention Resources
Survivors of Suicide – What to Do Next
The loss of a loved one by suicide can be a deeply painful and traumatizing experience; however, it’s important to know that everyone experiences suicide loss in their own way. As you begin the process of healing, consider reading the American Foundation for Suicide Prevention’s guide for to talk to others about what happened and identify ways to take care of yourself.
Additionally, if you have lost someone to suicide, there may be a cleanup required. There is no need for family or friends of the loved one to be further traumatized or overwhelmed with trying to figure out how to clean the impacted area. Bio-One is here for you. Learn more about Bio-One’s suicide remediation services.
If you or someone you know may be considering suicide, contact the National Suicide Prevention Lifeline at 1-800-273-8255 (en español: 1-888-628-9454; deaf and hard of hearing: dial 711, then 1-800-273-8255) or the Crisis Text Line by texting HOME to 741741.
